Last updated: June 2026
The Remedy Mental Health (“The Remedy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit a form, request information, communicate with our team, or otherwise interact with us online.
This Privacy Policy applies to information collected through our website, online forms, digital communications, and other general online interactions with The Remedy Mental Health.
This Privacy Policy does not replace our HIPAA Notice of Privacy Practices. Health information that identifies you as a patient or relates to care, treatment, payment, or healthcare operations may be protected by HIPAA and is handled according to our Notice of Privacy Practices and applicable healthcare privacy laws.
If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control.
The Remedy Mental Health is a healthcare provider. Certain health information we create, receive, maintain, or transmit as part of providing care may be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws.
Our Notice of Privacy Practices explains how protected health information may be used and disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by law, as well as patient rights related to protected health information.
We may collect information directly from you, automatically through our website, and from certain service providers or referral sources when appropriate.
Depending on how you interact with us, we may collect information such as:
Name
Email address
Phone number
Mailing address
Date of birth
Insurance information
Preferred location
Service or treatment interest
Appointment or scheduling-related information
Information submitted through website forms
Communication preferences
Information you provide when contacting us by phone, text, email, website form, or other communication channels
Because we provide mental health services, some information you choose to submit may relate to your health, symptoms, treatment interests, provider preferences, or care needs.
Please do not use our website forms, general email, or non-secure digital communication channels to submit urgent medical information, emergency mental health concerns, or highly sensitive information unless specifically instructed by our team.
If you are experiencing a medical or mental health emergency, call 911, go to the nearest emergency department, or contact a crisis line.
When you visit our website, we may automatically collect limited technical information, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Date and time of visit
Referring website
General location information based on IP address
Interactions with website pages, forms, buttons, or links
Cookie and website performance data
This information helps us maintain website functionality, understand general website performance, improve user experience, and protect the security of our website.
We may receive information from referral sources, healthcare providers, or other care-related sources when permitted by law and when relevant to a patient inquiry, referral, scheduling, care coordination, or healthcare services.
We may use personal information for purposes such as:
Responding to inquiries
Helping individuals request appointments or learn about services
Communicating with patients, prospective patients, referral sources, or community partners
Supporting intake, scheduling, and care coordination
Providing healthcare services
Verifying insurance or payment information
Sending administrative, appointment-related, or service-related communications
Sending educational or marketing communications, where permitted by law
Improving our website, services, content, and user experience
Understanding general website performance
Managing referral relationships and community outreach
Maintaining security and preventing fraud or misuse
Complying with legal, regulatory, licensing, contractual, and healthcare obligations
Protecting the rights, safety, and property of The Remedy, our patients, our team, and others
We may use your contact information to send educational, promotional, or service-related communications, where permitted by law. You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly.
If you receive text messages from us, you may opt out by replying “STOP,” unless a different opt-out method is provided in the message. Please note that even if you opt out of marketing communications, we may still send non-marketing messages related to appointments, care coordination, billing, safety, legal obligations, or other service-related purposes.
We do not use protected health information for targeted advertising.
By providing your mobile phone number to The Remedy Mental Health, you agree to receive text messages from The Remedy Mental Health related to your inquiry, care, appointments, account, or requested services.
Text messages may include, but are not limited to:
Messaging frequency may vary.
Message and data rates may apply.
To opt out of text messages at any time, text STOP. After you text STOP, we may send a confirmation message that you have been unsubscribed. After that, you will no longer receive text messages from us unless you opt in again.
For assistance, contact us by calling (952)431-5330
Text messaging is not intended for emergencies. If you are experiencing a medical or mental health emergency, call 911, go to the nearest emergency department, or contact a crisis line.
Please avoid sending highly sensitive medical information by text unless specifically instructed by our team. Text messaging may not be appropriate for all types of healthcare communication.
The Remedy Mental Health does not sell your personal information. We do not share mobile phone numbers or SMS consent information with third parties for their marketing purposes. Information may be shared with trusted service providers only as needed to deliver and support our text messaging services, subject to applicable privacy and security requirements.
For more information about how we collect, use, and protect information, please review our Privacy Policy at https://theremedymn.com/patient-resources/.
Our website may use limited cookies and similar website technologies to help the website function properly, understand general website performance, improve user experience, and maintain website security.
Because The Remedy Mental Health is a healthcare organization, we do not knowingly use tracking technologies in a way that would disclose protected health information to third-party advertising platforms in violation of HIPAA or other applicable healthcare privacy laws.
We do not use retargeting pixels or advertising tracking technologies on our website in ways that are prohibited for healthcare organizations. We also do not knowingly use protected health information for targeted advertising.
You can usually set your browser to refuse or remove cookies. If you disable cookies, some parts of our website may not function properly.
The Remedy Mental Health may use online advertising to help people learn about our services. However, we do not use protected health information for advertising purposes unless permitted by law and, where required, with proper authorization.
Our advertising efforts are intended to promote general awareness of our services and locations, not to target individuals based on protected health information or sensitive health-related activity.
The Remedy Mental Health does not sell personal information. We do not use protected health information for targeted advertising, and we do not share protected health information with third-party advertising platforms in ways that are prohibited by HIPAA or other applicable healthcare privacy laws.
In some cases, we use trusted outside vendors to help us operate our business and provide services. These may include technology, scheduling, communication, billing, payment, website, legal, compliance, or other business support vendors.
These vendors are only allowed to use information as needed to provide services to The Remedy Mental Health. When required, we use appropriate privacy and security agreements to protect health information, including business associate agreements.
Examples of service providers may include:
Website hosting and technology providers
Scheduling, intake, CRM, or patient communication systems
Electronic health record or patient portal systems
Phone, email, and text communication vendors
Payment processors
Insurance, billing, and revenue cycle vendors
Review or reputation management platforms
IT, cybersecurity, legal, accounting, compliance, or professional advisors
Government, regulatory, licensing, or law enforcement authorities when required or permitted by law
We may also use or disclose information as permitted or required by law, including for treatment, payment, healthcare operations, patient authorization, legal compliance, safety, or other purposes described in our HIPAA Notice of Privacy Practices.
If you make a payment, your payment information may be processed by a third-party payment processor. We do not intend to store full credit card numbers on our website. Payment processing is handled by third-party vendors that maintain their own privacy and security practices.
We may use de-identified, aggregated, or non-identifying information for internal business purposes, such as understanding website performance, improving services, evaluating outreach efforts, identifying general trends, and supporting operational planning.
We do not use de-identified or aggregate information to identify you personally.
If The Remedy Mental Health is involved in a merger, acquisition, reorganization, sale of assets, financing, transition, or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of information submitted through our website or digital communication tools.
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal and regulatory obligations, resolve disputes, maintain business records, and enforce agreements.
Healthcare records and protected health information may be retained according to HIPAA, state law, professional standards, payer requirements, and The Remedy’s record retention policies.
Our website is not intended for children to use independently. We do not knowingly collect personal information directly from children under 13 through our website without appropriate parental or guardian involvement.
The Remedy Mental Health may provide services to minors when appropriate and permitted by law. Information related to care for minors is handled in accordance with applicable healthcare privacy laws, consent requirements, and our Notice of Privacy Practices.
Depending on where you live and the type of information involved, you may have certain rights regarding your personal information. These may include the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Request information about how certain personal information is used or shared
Some information, especially healthcare records or protected health information, may be subject to specific rights and procedures under HIPAA and other healthcare privacy laws. Please refer to our Notice of Privacy Practices for more information about rights related to protected health information.
To submit a privacy-related request, contact us using the information below.
Some browsers offer “Do Not Track” signals. Because there is not a uniform standard for responding to these signals, our website may not respond to them. You may still control cookies and website technologies through your browser settings and other available opt-out tools.
Our website may link to third-party websites, platforms, portals, forms, payment pages, social media pages, maps, or other resources that are not operated by The Remedy Mental Health.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. If you choose to use a third-party website or platform, your information may be subject to that third party’s privacy policy and terms.
The Remedy Mental Health is located in the United States. Information collected through our website and related systems may be stored or processed in the United States or in other locations where our service providers operate, subject to applicable privacy and security requirements.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. Your continued use of our website after updates are posted means you acknowledge the updated Privacy Policy.
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
The Remedy Mental Health
3555 Willow Lake Blvd. #290, Vadnais Heights, MN 55110
Email: info@theremedymn.com
Phone: (952)431-5330
Website: https://theremedymn.com
For questions about protected health information or patient privacy rights, please refer to our HIPAA Notice of Privacy Practices or contact our privacy contact at info@theremedymn.com.
